bt baazi Privacy Policy

Section 01

Information We Collect

bt baazi collects personal data in order to operate a safe, fair, and legally compliant online gaming and sportsbook platform. We collect data through three primary channels: information you provide to us directly, information generated automatically by your use of the platform, and information received from trusted third-party sources as part of our verification and fraud-prevention processes.

Information you provide directly:

• Registration Data: Your full legal name, date of birth, email address, and Bangladeshi mobile number as provided when creating your bt baazi account.
• Identity Verification (KYC) Data: Copies of government-issued identification documents such as your National ID Card, passport, or birth certificate, submitted to satisfy our Know Your Customer requirements.
• Payment Information: Your bKash, Nagad, Rocket, or Upay mobile wallet number, or your Dutch-Bangla Bank or BRAC Bank account details, as required to process deposits and withdrawals. bt baazi does not store full bank account credentials — only the identifiers necessary to route transactions.
• Support Communications: Any messages, documents, screenshots, or other content you send to the bt baazi support team via live chat, WhatsApp, or email, including the content of your enquiry and the time it was submitted.
• Profile Preferences: Any optional profile data you choose to add, including preferred sports or game categories, communication preferences, and responsible gaming settings such as deposit limits or self-exclusion requests.

Information collected automatically:

• Device & Technical Data: IP address, browser type and version, operating system, device model, screen resolution, and time zone setting (Bangladesh Standard Time, UTC+6).
• Usage & Behavioural Data: Pages visited, games played, bets placed (including stake amounts, selections, and outcomes), session duration, navigation paths, and feature interactions.
• Geolocation Data: Approximate location derived from your IP address, used to enforce geographic access controls and comply with applicable regulations. We do not collect precise GPS coordinates.
• Transaction Logs: A full record of all deposits, withdrawals, bonus activations, and wagers associated with your account, retained for audit, compliance, and dispute-resolution purposes.

Information from third parties:

• Identity Verification Providers: bt baazi may use third-party KYC service providers to cross-reference the identity documents you submit against government and commercial databases to confirm authenticity.
• Fraud & AML Screening: We receive risk-signal data from anti-fraud and anti-money-laundering screening tools that help us detect suspicious account activity and protect all players on the platform.
• Analytics Partners: Aggregated, anonymised performance data from web analytics tools that help us understand platform traffic and improve the user experience. This data cannot be used to identify you personally.

Section 02

How We Use Your Data

bt baazi uses your personal data solely for purposes that are directly related to operating a safe, reliable, and compliant online gaming platform for players in Bangladesh. We do not sell your personal data to third parties under any circumstances. The following table summarises the primary purposes for which we use the data we collect:

bt baazi does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for a potential issue — such as suspected underage access, duplicate account detection, or AML triggers — a qualified member of the bt baazi compliance team will review the flag before any account action is taken.

Section 03

Legal Basis for Processing

bt baazi processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contract Performance: Processing necessary to deliver the services you have requested by registering an account — including accepting deposits, settling bets, and processing withdrawals. Without this processing, bt baazi cannot fulfil its obligations to you as a player.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering rules, age verification requirements, and financial record-keeping obligations. bt baazi is legally required to collect and retain this data regardless of your preferences.
• Legitimate Interest: Processing carried out to pursue bt baazi's legitimate business interests — such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your privacy rights. We conduct a balancing test before relying on this basis for any new processing activity.
• Consent: Where we send you optional marketing communications — such as promotional emails, bonus notifications, or SMS updates about new games and events — we do so only on the basis of your explicit, freely given consent. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.

Section 04

Cookies & Tracking

bt baazi uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform effectively, maintain your login session, and understand how users interact with our services. Cookies are small text files stored on your device by your browser when you visit our platform.

bt baazi uses the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your authenticated session, remember your language preference, and store your active game state. Without these cookies, the bt baazi platform cannot operate correctly. These cookies cannot be disabled.
• Analytics Cookies: These collect anonymised information about how players navigate the platform — which pages they visit most, how long they spend on each section, and where they encounter errors. This data helps us improve the bt baazi experience for all players. Analytics cookies are set only with your consent.
• Security & Fraud Prevention Cookies: These assist our systems in detecting suspicious activity patterns such as automated bot access, credential stuffing attempts, and device fingerprinting anomalies. These cookies are strictly necessary for platform security.
• Preference Cookies: These remember your settings and preferences — such as your preferred sports markets, display settings, and responsible gaming tool configurations — so that you do not have to re-enter them on each visit. These are set with your consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the bt baazi platform, but some personalisation features may not function as intended. For detailed instructions on managing cookies in popular browsers (Chrome, Firefox, Samsung Internet), refer to your browser's help documentation.

Section 05

Data Sharing & Third Parties

bt baazi does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the specific circumstances set out below, and only to the minimum extent necessary for the stated purpose:

1. Payment Processing Partners: Your payment method identifiers are shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank solely for the purpose of processing your deposit or withdrawal transaction. Each payment partner operates under its own privacy policy and data protection obligations.
2. KYC and Identity Verification Providers: The identity documents you submit during the KYC process may be shared with third-party verification service providers who cross-check document authenticity against government databases. These providers are contractually bound to use your data only for the verification purpose and to delete it after the check is complete.
3. Game Technology Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to deliver their game content within the bt baazi platform. These providers do not receive your name, contact details, or payment information.
4. Fraud Prevention and AML Service Providers: Aggregated transaction and device data may be processed by third-party fraud screening tools to identify patterns consistent with financial crime or platform abuse. These providers act as data processors under strict contractual agreements.
5. Legal and Regulatory Authorities: bt baazi will disclose personal data to law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosure where legally permitted to do so.
6. Business Transfers: In the event of a merger, acquisition, or sale of all or part of the bt baazi business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to data processing practices that result from it.

Section 06

Data Retention

bt baazi retains your personal data for as long as your account remains active and for a defined period after account closure, in accordance with our legal and regulatory obligations. The following retention periods apply:

When the applicable retention period expires, bt baazi will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual. Data subject to an ongoing legal investigation, dispute, or regulatory inquiry will be retained until that matter is fully resolved, regardless of the standard retention schedule.

Section 07

Your Privacy Rights

As a player on the bt baazi platform, you have the following rights in relation to your personal data. bt baazi is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact the bt baazi support team via live chat or at the plain-text support email address.

• Right of Access: You may request a copy of all personal data that bt baazi holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For name, date-of-birth, and payment method corrections, identity re-verification will be required before the change is applied.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn the consent on which processing was based. Please note that erasure requests cannot be fulfilled where we are legally required to retain the data (e.g., KYC records under AML regulations).
• Right to Restriction of Processing: In certain circumstances — such as when you have contested the accuracy of your data or objected to processing — you may request that we restrict processing of your data while the matter is under review.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that we transfer your data directly to you or to another service provider in a structured electronic format.
• Right to Object: You have the right to object to processing of your personal data that is carried out on the basis of legitimate interest. bt baazi will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal can be done via account settings or by contacting support.

Section 08

Data Security

bt baazi takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, accidental loss, destruction, or disclosure. Our security posture is reviewed and updated regularly to reflect evolving threat landscapes.

• SSL/TLS Encryption: All data transmitted between your device and the bt baazi platform is encrypted in transit using industry-standard TLS protocols. This applies to all login sessions, transactions, and support communications.
• Encrypted Data Storage: Sensitive personal data — including identity document images and payment identifiers — is stored in encrypted form at rest. Encryption keys are managed under strict access controls with regular rotation schedules.
• Access Controls: Access to personal data within bt baazi is restricted on a strict need-to-know basis. Only staff members whose role requires access to specific categories of data are permitted to view or process it. All access is logged and audited.
• Two-Factor Authentication: bt baazi strongly recommends — and for high-value withdrawal requests, may require — two-factor authentication (2FA) to protect your account from unauthorised access even if your password is compromised.
• Security Incident Response: bt baazi maintains a documented incident response procedure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players within 72 hours of becoming aware of the breach, and will take immediate steps to contain and remediate it.
• Staff Training: All bt baazi employees and contractors who handle personal data undergo regular data protection and security training. Handling of player data in violation of internal policies is treated as a serious disciplinary matter.

While bt baazi implements robust security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been compromised, contact our 24/7 support team immediately.

Section 09

Children's Privacy

bt baazi employs age verification as a mandatory step in the account registration and KYC process. All players are required to confirm they are 18 years of age or older at the point of registration and to provide documentary proof of age as part of the KYC process before any withdrawal is processed.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the bt baazi platform, please contact our support team immediately via live chat. We will investigate the matter promptly, close the account, and securely delete all associated personal data. We strongly encourage parents and guardians in Bangladesh to use internet filtering tools and parental control software to prevent minors from accessing online gambling platforms.

bt baazi supports the responsible gaming initiatives of the Bangladesh gaming community and works with relevant organisations to promote awareness of the risks of underage gambling. Our Responsible Gaming page provides further guidance on the tools available to protect vulnerable individuals, including minors.

Section 10

Policy Updates & Contact

bt baazi reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, we will notify registered players via email and display a prominent notice on the bt baazi platform at least 7 days before the changes take effect. The effective date at the top of this page will be updated to reflect the most recent revision.

Your continued use of the bt baazi platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should stop using the platform and contact support to request account closure before the changes take effect.

For any questions, concerns, or requests relating to this Privacy Policy or the way bt baazi handles your personal data, please contact our dedicated privacy support team using the details below. All privacy enquiries are handled by trained staff and treated as confidential.

bt baazi is committed to resolving all privacy-related concerns internally in the first instance. If you feel your concern has not been adequately addressed, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.