Play Safely, Stay In Control

Our Commitment to Responsible Gaming

At bt baazi, responsible gaming is not a checkbox — it is a core part of how we build and operate our platform for players across Bangladesh. We understand that online gambling carries genuine risks when not approached with care, and we take our duty of care seriously. Our goal is to ensure that every player who chooses bt baazi experiences gambling as an entertaining leisure activity, not as a financial strategy, an escape from personal problems, or a compulsive behaviour that is difficult to stop.

bt baazi has developed a comprehensive responsible gaming framework that spans player education, practical in-platform tools, robust age verification, and direct access to professional support. Whether you are a casual player enjoying a few rounds of cricket betting during the BPL season, or a regular slots enthusiast, the same protections and resources are available to you at all times.

We actively train our customer support team to identify early signs of at-risk gambling behaviour and to reach out proactively when patterns suggest a player may benefit from a conversation about their activity. Our 24/7 live chat and WhatsApp support channels are not just for technical queries — they are staffed by people who are genuinely equipped to help if gaming is becoming a concern.

18+ Age Restriction & Verification

bt baazi enforces age restriction at multiple layers of the player journey. At the point of registration, every prospective player is required to confirm that they are 18 years of age or older by explicitly agreeing to our Terms & Conditions. This self-declaration is the first gate in our age verification process, but it is not the only one.

Before any withdrawal is processed, all bt baazi accounts are subject to Know Your Customer (KYC) verification, which requires the submission of a valid government-issued identity document — such as a National ID Card, passport, or birth certificate — that confirms the player's date of birth. Accounts that cannot verify they are held by a person aged 18 or above will not be permitted to withdraw funds and may be suspended pending investigation.

bt baazi also employs automated monitoring to flag accounts where playing patterns or profile data suggest the possibility of underage access. Any such flag is reviewed by our compliance team within one business day. If underage access is confirmed, the account is closed immediately, all gameplay data is deleted in accordance with our Privacy Policy, and the incident is recorded for audit purposes.

• Self-declaration at registration: Every player must confirm they are 18+ before creating an account.
• Mandatory KYC before first withdrawal: Document-based age verification is required for all accounts.
• Automated pattern monitoring: Algorithmic flags are reviewed by human compliance officers.
• Immediate account closure for underage users: No exceptions, no appeals for under-18 access.
• Parental guidance: bt baazi actively encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.

Recognising Problem Gambling

Problem gambling develops gradually. Most players who develop a gambling problem do not recognise it early — often because the signs are easy to rationalise in the short term. bt baazi believes that informed players are empowered players, so we provide clear guidance on what healthy gambling looks like versus when gambling may be crossing into harmful territory.

The following are recognised warning signs that gambling may be causing harm. If you recognise several of these in your own behaviour, bt baazi strongly encourages you to use our self-exclusion tools or contact our support team immediately:

• Spending more money on gambling than you planned or can afford.
• Feeling the need to increase stake sizes to get the same level of excitement.
• Returning to gamble after a loss in order to win back the money ("chasing losses").
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
• Lying to family members or friends about how much time or money you spend gambling.
• Using gambling as a way to escape from problems, feelings of guilt, depression, or anxiety.
• Borrowing money, selling possessions, or neglecting bills to fund gambling.
• Gambling time is affecting your performance at work, your studies, or your family relationships.
• Having tried and failed to cut back or stop gambling on your own.

Self-Assessment Guide

Honest self-reflection is the first step toward understanding your relationship with gambling. bt baazi provides the following self-assessment questions adapted from internationally recognised problem gambling screening tools. Answer honestly — these questions are for your benefit only and are not monitored by bt baazi.

Responsible Gaming Tools

bt baazi provides a full suite of responsible gaming tools that are built directly into the platform. These tools are available to every registered player at any time, free of charge, and take effect immediately or within 24 hours depending on the tool selected. You do not need to speak to support to activate most of these tools — they can be configured directly from your account settings.

Deposit Limits & Spending Controls

Deposit limits are one of the most effective responsible gaming tools available, and bt baazi makes them easy to set and adjust. By capping how much money enters your account within a given timeframe, deposit limits create a hard financial boundary that prevents impulsive overspending — particularly in the heat of a losing streak.

bt baazi supports deposit limits across three time horizons. You may set any combination of these simultaneously:

• Daily Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank) within a 24-hour rolling window.
• Weekly Limit: The maximum total you can deposit within a 7-day rolling window. Useful for players who are paid weekly and want to keep gambling within a fixed weekly entertainment budget.
• Monthly Limit: The maximum total you can deposit within a 30-day rolling window. Recommended for all players as a baseline financial control measure regardless of playing frequency.

bt baazi also offers a wager limit feature that caps the total stake amount across all bets placed within a chosen period, independent of how those bets are funded. This provides an additional layer of control for players who may fund their account in advance but want to pace their actual betting activity throughout the week or month.

All spending controls can be configured from your account settings dashboard. If you need assistance setting up limits — for example, if you are unsure which limit type is most appropriate for your situation — our 24/7 support team is available via live chat to walk you through the options.

Self-Exclusion & Time-Out

When deposit limits and session controls are not sufficient, self-exclusion provides a definitive break from gambling. bt baazi takes self-exclusion requests extremely seriously — once a self-exclusion is activated, it cannot be reversed before the chosen minimum period expires, regardless of any subsequent requests to reinstate access.

Time-Out (Short Break): A time-out is a temporary deactivation of your bt baazi account. You can choose a time-out duration ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, make deposits, or place bets. All marketing communications are suspended for the duration. At the end of the time-out period, your account is automatically reactivated unless you request an extension or convert to a full self-exclusion.

Self-Exclusion (Long-Term Closure): Self-exclusion is a formal, long-term account closure that lasts for a minimum of 6 months. Players may choose exclusion periods of 6 months, 1 year, 2 years, 3 years, or indefinite (permanent) exclusion. During the self-exclusion period:

• Your account is fully deactivated and you cannot log in under any circumstances.
• All marketing consent is immediately revoked and all promotional communications cease.
• Any available balance will be returned to your registered payment method after identity verification.
• Attempts to create a new bt baazi account during the exclusion period will be identified and blocked.
• The exclusion cannot be lifted or shortened at your request — it remains in force for the full chosen period.

bt baazi treats every self-exclusion request with the utmost urgency and discretion. If you contact us about self-exclusion, you will be connected with a trained support agent — not a general chatbot — who will handle your request with care and without judgment.

Protecting Vulnerable Players

bt baazi recognises that certain players may be more vulnerable to gambling-related harm than others. This includes players experiencing financial hardship, mental health challenges, bereavement, relationship difficulties, or those who are in early recovery from a previous gambling problem. Our platform is designed to identify and support these players with sensitivity and without stigma.

Our customer support team is trained to recognise language and behavioural cues that may indicate a player is in distress. If a support agent identifies signs of vulnerability during any interaction — whether in live chat, via WhatsApp, or through email — they are empowered to proactively offer responsible gaming tools, escalate the case to a senior welfare officer, and pause any promotional targeting for that account indefinitely.

Third-Party Concerns: If you are a family member, partner, or friend of someone in Bangladesh whose gambling behaviour is causing you concern, bt baazi encourages you to reach out to our support team. While we are unable to share account-specific information due to our Privacy Policy, we can advise you on available support resources and, where appropriate and legally permitted, take preventive action.

• No targeting of self-excluded players: Players on our exclusion list are permanently removed from all marketing, promotional, and re-engagement campaigns.
• No predatory bonus targeting: bt baazi does not target players who have previously set deposit limits or time-outs with escalating bonus offers designed to draw them back into high-volume play.
• Welfare check-ins: Players flagged by our monitoring system may receive a proactive welfare check-in from our support team, regardless of whether they have raised a concern themselves.
• Access to account history: Any player can request a full history of their deposit, withdrawal, and betting activity at any time to help them understand their own behaviour patterns clearly.

We also encourage all players to make use of third-party parental control and web filtering software to prevent underage family members from accessing bt baazi or any other online gambling platform. Software tools such as these add an additional layer of protection beyond our own age verification processes.

Seeking Help & Support Resources

Recognising that gambling has become a problem and deciding to seek help is a significant and courageous step. bt baazi wants to make that step as easy as possible. Whether you choose to use our in-platform tools, reach out to our support team, or contact an external organisation, there is no wrong path — what matters is that you take action before the harm deepens.

If you feel that gambling is negatively affecting your finances, your relationships, your mental health, or your day-to-day life in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh, please do not hesitate to reach out. Our support team is available around the clock and will treat your situation with complete confidentiality and genuine care.

bt baazi's support team can be reached 24 hours a day, 7 days a week through the live chat feature on the platform and via WhatsApp. For written enquiries related to responsible gaming, account welfare, or self-exclusion requests, you may also reach us at our plain-text contact address below. There is no wait time for responsible gaming escalations — these are always treated as the highest priority by our support team.